Last updated May 26, 2024

At Scarlet Gardener, we want you to be completely satisfied with your purchase. If you’re not happy with your product, we offer a flexible return policy. Please read the following terms carefully:

1. Return Request Process:

   • Send an email to our customer support team at info@scarletgarder.com within 10 days of receiving the product and put “Return Request” in the subject line of the email.

   • Include your order number, a brief description of the issue, and a photo showing the broken seal.

   • Our team will review your request and provide further instructions.

2. Conditions for Returns:

   • The product must be in its original condition and packaging with the dispenser seal intact and unbroken.

   • We reserve the right to inspect the returned item before processing the refund.

3. Broken Seal Returns:

   • We DO NOT accept returns for items that have a broken dispenser seal. If you receive a product with a broken seal, please follow the instructions below to initiate a return.

4. Refunds and Exchanges:

   • Upon approval, we will issue a full refund to your original payment method.

   • If you prefer an exchange, please mention it in your email, and we’ll assist you accordingly.

5. Damaged or Defective Products:

   • If you receive a damaged or defective product, please notify us within 10 days of delivery.

   • We’ll arrange for a replacement or issue a refund, as per your preference.

6. Contact Us:

For return requests or any other inquiries, reach out to our customer support team via email: info@scarletgarder.com.